Gcup online Terms and Conditions – Out
Platform Usage Guide

Welcome to gcup online. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and gcup online ("Platform", "We"). By accessing, registering, or using any part of the gcup online platform — including the website, mobile app, and all related services — you hereby confirm that you have read, understood, and agree to be bound by all terms contained in this document.

If you do not agree with any part of these Terms and Conditions, you must stop using the gcup online platform immediately. Continued use of our platform following any amendment to these Terms and Conditions constitutes your acceptance of the latest version of those terms.

To register and use gcup online services, you must meet all of the following eligibility requirements without exception:

• Age 18 years and above at the time of registration and throughout the duration of platform use.
• Not appearing on any prohibition or restriction list issued by any relevant regulatory body.
• Registering under your own name and not on behalf of a third party.
• Providing accurate, truthful, and complete personal information during the registration process.
• Never previously suspended or banned from using the gcup online platform.

Gcup online reserves the right to request identity verification (KYC) at any time. Required documents include a copy of your identification card (MyKad), recent bank statement, and proof of current address. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or permanent termination of your account.

Each individual is only permitted to hold one (1) active account on gcup online at any one time. This includes using different names, phone numbers, emails, bank account numbers, and IP addresses to open additional accounts. Automatic detection of multiple accounts will result in all related accounts being suspended pending investigation.

You are fully responsible for:

• Keeping your account username and password confidential.
• Ensuring no third party accesses your account without authorization.
• Notify gcup online immediately if you suspect your account has been compromised.
• Updating your personal information whenever any changes occur.

Gcup online recommends that all members enable two-factor authentication (2FA) for added account protection. This feature can be activated directly from your account settings and is strongly encouraged for those who maintain a large balance in their gaming account.

Gcup online supports a variety of local payment methods for the convenience of Malaysia members, including DuitNow, FPX, Touch 'n Go, GrabPay, Boost, and direct bank transfers via major Malaysian banking institutions.

Deposit: All deposits successfully credited to your gcup online account are final and non-reversible. The minimum deposit is RM 10 and the maximum deposit is subject to limits set according to your account level and payment method. All deposits are processed automatically and credited within 1–5 minutes.

Withdrawal: Withdrawals are processed within 15 minutes to 24 hours depending on the chosen method and account verification status. The minimum withdrawal is RM 30. All withdrawals must be directed to a bank account registered under the same name as your gcup online account — withdrawals to third-party accounts are strictly prohibited.

• Identity verification (KYC) must be completed before the first withdrawal is approved.
• Gcup online reserves the right to request additional supporting documents for any withdrawal exceeding a specified limit.
• Failed withdrawals due to incorrect bank account details will be returned to your gcup online account balance.
• Daily and weekly withdrawal limits are subject to your VIP membership level.

Gcup online offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to individually set wagering requirements, which are clearly stated on the respective promotions page.

The general principles applicable to all gcup online bonuses are as follows:

• Bonuses cannot be withdrawn directly — they must first be played through according to the specified wagering rate.
• Each bonus has a stated validity period. Bonuses not used within that period will expire automatically.
• Deposit bonuses typically carry wagering requirements of 5x to 30x, depending on the promotion type.
• Different games contribute differently to wagering requirements — Live Casino typically contributes 10% while Slots contribute 100%.
• Gcup online reserves the right to cancel bonuses and any associated wins if there is evidence of bonus abuse or fraud.

Members are prohibited from engaging in low-risk wagering strategies intended to fulfill wagering requirements without bearing genuine risk. Any activity deemed as bonus abuse will result in bonus forfeiture and possible account suspension.

All games offered on gcup online use an independently certified Random Number Generator (RNG) to ensure the fairness and transparency of every game outcome. Game results are final and cannot be contested unless there is clear evidence of a technical failure.

The following are strictly prohibited across all games on gcup online:

• Use of any automation software, bots, or scripts to play games.
• Exploiting software bugs or technical vulnerabilities for unfair advantage.
• Collusion with other players in Live Casino games.
• Use of a VPN or proxy to conceal your actual location and bypass geographic restrictions.
• Any form of money laundering through repeated deposit and withdrawal activity.

In the event of a technical disruption or disconnection during a game session, gcup online will use server records to determine the state of the game at the time of the disruption. Decisions made based on server records are final and binding.

Gcup online is committed to providing a safe, respectful, and enjoyable gaming environment for all members. As such, every member is required to comply with the following code of conduct throughout their use of the platform:

• Be respectful and courteous toward other players and customer support staff in all interactions.
• Not spreading threatening, harassing, racist, or discriminatory content on any gcup online communication platform.
• Not sharing your personal account information with any other individual for any reason.
• Not using a username or profile picture containing obscene, offensive, or inappropriate content.
• Complying with all local laws applicable to online gaming activities.

Gcup online reserves the right to restrict, suspend, or terminate the account of any member who violates this code of conduct without prior notice. In cases of serious violations, the account balance may be forfeited as part of disciplinary action.

Gcup online reserves the right to temporarily suspend or permanently terminate the account of any member for the following reasons:

• Confirmation that the member is under 18 years of age.
• Holding multiple accounts or registering using false information.
• Abuse or misuse of the bonus and promotions system.
• Detection of fraudulent activity, money laundering, or collusive gambling.
• Violation of any terms within this document.
• Requests from relevant authorities or regulatory bodies.

Members may also request to close their account at any time by contacting the gcup online customer support team. For members who need a break from gaming, temporary or permanent self-exclusion options are available and will be implemented within 24 hours of the request.

Gcup online services are provided on an "as-is" basis. While we strive to keep the platform running uninterrupted 24 hours a day, gcup online makes no continuous guarantee against technical disruptions, server downtime, or software errors beyond our reasonable control.

Gcup online shall not be held liable for:

• Any financial losses arising from gaming activity on our platform.
• Service disruptions caused by external factors such as internet infrastructure failures, natural disasters, or regulatory authority actions.
• Losses resulting from unauthorized access to a member's account due to the member's own negligence in safeguarding their login credentials.
• Game outcomes made based on incorrect information received due to third-party technical issues.

The maximum liability of gcup online in any claim shall not exceed the total deposits made by the member in the 30 days preceding the incident giving rise to the claim.

Gcup online reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material amendments will be communicated to members via:

• In-account notifications on your gcup online account upon login.
• Email the address registered to your account.
• Notices prominently displayed on the platform's home page.

Amendments take effect 7 days after notice is given, except in urgent circumstances requiring immediate changes. Continued use of the gcup online platform after the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the gcup online team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the gcup online platform — the fastest way to get a response.
• Email: [email protected] — response within 24 hours on business days.
• FAQ: Review FAQ page us for answers to the most frequently asked questions.

Gcup online customer support is available in Bahasa Melayu and English. All formal complaints must be submitted in writing via email for proper record-keeping and follow-up.